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Examining the influence of intermediaries in facilitating e-government adoption: an empirical investigation
Weerakkody, Vishanth J.P. El-Haddadeh, R. Al-Sobhi, F. Shareef, M. Dwivedi, Y.K.
Weerakkody, Vishanth J.P.
El-Haddadeh, R.
Al-Sobhi, F.
Shareef, M.
Dwivedi, Y.K.
Publication Date
2013-10
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© 2013 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
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Abstract
The adoption and diffusion of electronic government is often impeded by many social and
individual factors relating to citizens. In this respect, intermediaries have emerged as a new model for
delivering e-government services to overcome such obstacles. This study aims to examine the role of
intermediaries in facilitating e-government adoption and diffusion using a survey based empirical
study of 502 participants in Madinah City in Saudi Arabia. An extended UTAUT model is used as the
theoretical basis utlising trust in the Internet and Intermediaries. The results of this study show that there are significant relationships among the factors that influence intention to use e-government, namely, performance expectancy, effort expectancy, and trust of intermediary. In addition, the findings show that there is a significant relationship between facilitating conditions and usage behaviour proving that intermediaries can influence adoption of e-government services.
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Citation
Weerakkody VJP, El-Haddadeh R, Al-Sobhi F et al (2013) Examining the influence of intermediaries in facilitating e-government adoption: an empirical investigation. International Journal of Information Management. 33(5): 716-725.
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