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The Prospects of E-government Implementation in Chaotic Environment – Government and Citizens’ Perspectives - Case Study of Libya
Khamallag, Masoud M. Kamala, Mumtaz A. Tassabehji, Rana
Khamallag, Masoud M.
Kamala, Mumtaz A.
Tassabehji, Rana
Publication Date
2017
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© 2017 The Authors. Reproduced by permission from the copyright holder.
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Abstract
Using compulsory e-government services is increasingly difficult and challenging given the impact of corruption, political instability, armed conflict, and a chaotic environment. Post the 2011 uprising, Libya experienced serious and deep-rooted conflicts. The chaos destabilized and dismantled government institutions throughout the country. Utilizing the lens of institutional theory, this paper presents the pressures experienced by the formal institutions in the absence of law and safety, to implement the necessary e-government services and provide it to citizens all over the country. In addition, to explore the role of informal institutions in providing and using the compulsory services offered by the government and to what extent alternative services could be made available. Two qualitative pilot studies, conducted in 2015 and 2016, explored the feasibility of implementing e-government from both the government officials and the citizens’ perspectives, respectively. From the e-services provided during this time period, only the E-passport and National Identity number were found to be the only successful. Critical Success Factors - CSF of e-government implementation were defined from conducting an in-depth literature review; these were compared with our findings. Both the government officials and the citizens found corruption, infrastructure and geographical nature to be influencing factors. The social collaboration between citizens was found to be the driving factor in the success of the e-passport, despite the difficult geographical nature and the limited infrastructure all over the country.
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Khamallag MM, Kamala MMA and Tassabehji R (2017) The Prospects of E-government Implementation in Chaotic Environment – Government and Citizens’ Perspectives - Case Study of Libya. Presented at: 1st Conference of Industrial Technology, Mosrata, Libya, 17-18 May 2017.
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Conference paper