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Publication Date
2015-12-10
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Rights
(c) 2015 OUP. Full-text reproduced by permission of Oxford University Press.
Peer-Reviewed
Yes
Open Access status
Accepted for publication
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Awarded
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Additional title
Abstract
Effective and efficient healthcare not only depends on good interpersonal
communication but also on the ability of organisations to communicate
successfully and professionally. Yet organisations can become entrenched in
rules, regulations and expected behaviours that stifle creative responses to work
situations. Deep-seated bureaucracy can alienate the personal, and is made even
more challenging if the organisation has multi-sites. This chapter will examine
the many varied structures of organisation, and how communication flow within
organisations can limit or expand inclusion of staff members within its boundaries.
This chapter offers several barriers to good organisational communication and
suggests ways these hurdles can be overcome. The ethics of healthcare practice
is discussed in relation to the effect on the individual and the organisation,
highlighting how both parties could respond to avoid conflict, clash and threats to
professionalism. Above all, this chapter emphasises how open and honest personcentred
communication in an organisation can lead to healthy outcomes for staff
and patients alike.
Version
Accepted Manuscript
Citation
Solas J (2015) Communication within the organisation. In: Professional and Therapeutic Communication. Birks M, Chapman Y and Davis J (Eds) Oxford University Press: Melbourne, Australia. 135-156.
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Type
Book chapter