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Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement
El-Haddadeh, R. Weerakkody, Vishanth J.P. Osmani, M. Thakker, Dhaval Kapoor, K.K.
El-Haddadeh, R.
Weerakkody, Vishanth J.P.
Osmani, M.
Thakker, Dhaval
Kapoor, K.K.
Publication Date
2019-04
End of Embargo
Supervisor
Rights
© 2018 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
Peer-Reviewed
Yes
Open Access status
openAccess
Accepted for publication
2018-09-22
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Department
Awarded
Embargo end date
Additional title
Abstract
With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.
Version
Accepted manuscript
Citation
El-Haddadeh R, Weerakkody V, Osmani M et al (2019) Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement. Government Information Quarterly. 36(2): 310-320.
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Type
Article