Team Trust
Costa, Ana-Cristina Anderson, Neil
Costa, Ana-Cristina
Anderson, Neil
Publication Date
23/03/2017
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Abstract
This chapter seeks to clarify the definition of trust and its conceptualization specifically at the team or workgroup level, as well as discussing the similarities and differences between interpersonal and team level trust. Research on interpersonal trust has shown that individual perceptions of others trustworthiness and their willingness to engage in trusting behavior when interacting with them are largely history‐dependent processes. Thus, trust between two or more interdependent individuals develops as a function of their cumulative interaction. The chapter describes a multilevel framework with individual, team and organizational level determinants and outcomes of team trust. It aims to clarify core variables and processes underlying team trust and to develop a better understanding of how these phenomena operate in a system involving the individual team members, the team self and the organizational contexts in which the team operates. The chapter concludes by reviewing and proposing a number of directions for future research and future‐oriented methodological recommendations.
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Costa AC and Anderson NR (2017) Team Trust. In: Salas E, Rico R and Passmore J (Eds) Wiley Blackwell Handbook of The Psychology of Team Working and Collaborative Process. London : Wiley-Blackwell. 393-416.
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