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The effect of characteristics of source credibility on consumer behaviour: a meta-analysis
Ismagilova, Elvira Slade, E. Rana, Nripendra P. Dwivedi, Y.K.
Ismagilova, Elvira
Slade, E.
Rana, Nripendra P.
Dwivedi, Y.K.
Publication Date
2020-03
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© 2019 Elsevier Ltd. All rights reserved. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
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openAccess
Accepted for publication
06/01/2019
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Abstract
The aim of this research is to synthesise findings from existing studies on the characteristics of source credibility of electronic word of mouth (eWOM) communications in a single model by using meta-analysis. Findings from 20 research papers show that source expertise, trustworthiness, and homophily significantly influence perceived eWOM usefulness and credibility, intention to purchase, and information adoption. The results of this study add to existing knowledge of the influence of source characteristics on consumer behaviour, which will advance our understanding of information processing. Marketers can use the findings of this meta-analysis to enhance their marketing activities.
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Accepted manuscript
Citation
Ismagilova E, Slade E, Rana NP et al (2020) The effect of characteristics of source credibility on consumer behaviour: a meta-analysis. Journal of Retailing and Consumer Services. 53: 101736.
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Article