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The crucial role of language interpretation services in patient safety and healthcare delivery
Yousaf, S.
Yousaf, S.
Publication Date
2025-10-02
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© 2025 MA Healthcare. This document is the Accepted Manuscript version of a Published Work that appeared in final form in British Journal of Healthcare Management after peer review and technical editing by the publisher. To access the final edited and published work see https://doi.org/10.12968/bjhc.2024.0135
Peer-Reviewed
Yes
Open Access status
embargoedAccess
Accepted for publication
2025-04-14
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Department
Awarded
Embargo end date
2026-04-02
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yousaf_et_al_2025.pdf
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Additional title
Abstract
The NHS lacks adequate interpretation services, which poses a significant threat to patient safety for those with low levels of English language proficiency. Miscommunication, confidentiality breaches and clinical errors are common risks when trained interpreters are unavailable. This article argues that interpretation services should be a core element of the NHS patient safety agenda, rather than being limited to an equality, diversity and inclusion consideration. Policy recommendations and supporting evidence are provided, calling for urgent action to protect vulnerable patients from avoidable harm. Key proposals include the gold standard for interpretation services, which is an in-house, multidisciplinary model where qualified interpreters receive a minimum of 100 hours of specific healthcare-related training. This standard prioritises face-to-face interaction to ensure accurate communication and patient safety. Safe, effective care cannot be achieved without standardised interpretation support. By integrating interpretation services into patient safety priorities, the NHS can uphold its commitment to delivering safe, dignified and equitable care for all patients.
Version
Accepted manuscript
Citation
Yousaf S, Haith-Cooper M, Iqbal H (2025) The crucial role of language interpretation services in patient safety and healthcare delivery. British Journal of Healthcare Management. 31(10): 7-9
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Article