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Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

Al-Muwil, A.
; 
Weerakkody, Vishanth J.P.
; 
El-Haddadeh, R.
; 
Dwivedi, Y.K.
Publication Date
2019-06
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Keywords
Digital-by-default, E-inclusion, UK, United Kingdom
Rights
(c) 2019 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license.
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Yes
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openAccess
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Management and Law Publications
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Abstract
Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural.
URI
http://hdl.handle.net/10454/17018
Version
Published version
Citation
Weerakkody VJP, El-Haddadeh R and Dwivedi Y (2019) Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK. Information Systems Frontiers. 21(3): 635-659.
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Link to Version of Record
https://doi.org/10.1007/s10796-019-09914-0
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Article
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