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Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk
Alalwan, A. Dwivedi, Y.K. Rana, Nripendra P. Algharabat, R.
Alalwan, A.
Dwivedi, Y.K.
Rana, Nripendra P.
Algharabat, R.
Publication Date
2018-01
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© 2018 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (https://creativecommons.org/licenses/by-nc-nd/4.0/)
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Yes
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openAccess
Accepted for publication
24/08/2017
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Abstract
The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers’ intentions and adoption of Internet banking. The conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). This was further extended by adding perceived risk as an external factor. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The results show that behavioural intention is significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value and perceived risk; however, social influence does not have a significant impact on behavioural intention. This study offers Jordanian banks some guidelines for designing and marketing such channel in order to enhance their acceptance by their customers.
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Accepted manuscript
Citation
Alalwan A, Dwivedi YK, Rana NP et al (2018) Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk. Journal of Retailing and Consumer Services. 40: 125-138.
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Article