Consulting in the public sector
Scott, R. Matthias, Olga
Scott, R.
Matthias, Olga
Publication Date
2018
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Abstract
The chapter explores the current landscape in the public sector, considering complications and constraints inherent in delivering service and performance improvement. Cost challenges are key factors for all departments, as are wider societal changes, and have led to changes to delivery models. UK government cuts have already been the biggest in the G7 group of major developed economies, and more are planned. Departmental structure, culture and behaviour as well as the scale of service delivery, present operational challenges not just internally but also to the consultants engaged to help. Consideration is also given to commercial constraints which govern the contracting process and how that in turn affects consultant:client interaction and outcomes. Taking into account the salient features which must be overcome, the chapter concludes by suggesting how the constraints and complications can be minimised or mitigated by adopting alternative approaches more attuned to operating within a public service environment.
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Scott R and Matthias O (2018) Consulting in the public sector. In: Manville G, Matthias O and Campbell J (Eds) Management Consultancy Insights and Real Consultancy Projects. Abingdon, UK and New York, USA: Routledge. 75-94.
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Book chapter