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Examining the success of the online public grievance redressal systems: an extension of the IS success model

Rana, Nripendra P.
; 
Dwivedi, Y.K.
; 
Williams, M.D.
; 
Lal, B.
Publication Date
2015-01
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Keywords
Online public grievance redressal systems, Systems success, E-government, Trust, DeLone and McLean model, India
Rights
© 2015 Taylor & Francis. The Version of Record of this manuscript has been published and is available in Information Systems Management in Jan 2015 at https://doi.org/10.1080/10580530.2015.983019.
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Yes
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openAccess
Accepted for publication
2014
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Department
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Management and Law Publications
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Abstract
The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.
URI
http://hdl.handle.net/10454/18049
Version
Accepted manuscript
Citation
Rana NP, Dwivedi YK, Williams MD et al (2015) Examining the success of the online public grievance redressal systems: an extension of the IS success model. Information Systems Management. 32(1): 39-59.
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Link to Version of Record
https://doi.org/10.1080/10580530.2015.983019
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Article
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