Impact of Robot Companions on Customer Experience and Restaurant Service Outcomes in Dining Contexts
Dennis, c. Turan, C.P., Jin, Z., Sharma, P.
Dennis, c.
Turan, C.P.,
Jin, Z.,
Sharma, P.
Publication Date
2024-06-10
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© 2024 The Author. This is the Author Accepted Manuscript of a conference paper and is distributed under the Creative Commons CC-BY license (https://creativecommons.org/licenses/by/4.0).
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Abstract
The advent of social robot introduces a new variable into this dynamic, expanding robots’ roles from task-oriented to companion roles in human interactions across various settings. This study explores the impact of robotic companions on dining experiences, focusing on consumer satisfaction, wellbeing, and business outcomes like amount of spending and of tip.
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Accepted manuscript
Citation
Ueno, A.; Dennis, D.; Turan, C.P.; Jin, Z.; Sharma, P (2024) Impact of Robot Companions on Customer Experience and Restaurant Service Outcomes in Dining Contexts. AIRSI The Metaverse Conference, AIRSI 2024, Facultad de Economía y Empresa, Gran vía 2, 50005, Zaragoza, June 10-12, 2024.
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Conference paper