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New technology and changing organisational forms: implications for managerial control and skills.

Grimshaw, D.
Cooke, F.L.
Grugulis, C. Irena
Vincent, S.
Publication Date
2002
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Abstract
Changes in organisational forms are central to the way new technologies impact on the future of work and employment. Drawing on case¿study evidence of a call centre and its client relations and a multinational IT firm and its partnership with a government department, this paper explores the implications for skill and managerial control.
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Grimshaw, D., Cooke, F.L., Grugulis, C.I. and Vincent, S. (2002). New technology and changing organisational forms: implications for managerial control and skills. New Technology Work and Employment. Vol. 17, No. 3, pp. 186-203.
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