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The design of a knowledge-based system for quality management in healthcare: Case study
Al Khamisi, Y.N. Khan, M. Khurshid Munive-Hernandez, J. Eduardo
Al Khamisi, Y.N.
Khan, M. Khurshid
Munive-Hernandez, J. Eduardo
Publication Date
2019-10-16
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(c) 2019 Inderscience Publishers. This is an Open Access article distributed under the Creative Commons CC-BY-ND license (https://creativecommons.org/licenses/by-nd/4.0/)
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Accepted for publication
2018-10-11
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Abstract
The current healthcare systems have numerous gaps that need to be filled to reach the best practice. This paper presents a novel approach to design and validate a hybrid knowledge-based system (KBS) to evaluate QM of healthcare environment (QMHE) using a hybrid system that has not been used before. It will be combined with gauge absence perquisite (GAP) method to sustain a successful operation of the large number of key performance indicators (KPIs) that involved in QMHE and to detect the gap between each KPI and the anticipated point. Out of 354 KB rules answered, the system has categorised 225 as GPs and the remaining 128 as BPs. The 128 bad points are categorised into different problem categories (20 PC-1, 34 PC-2, 34 PC-3, 40 PC-4, and 0 PC-5) where they represent the actions that need to be enhanced to reach the desired level of quality management.
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Accepted manuscript
Citation
Al Khamisi YN, Khan MK and Munive-Hernandez JE (2019) The design of a knowledge-based system for quality management in healthcare: Case study. International Journal of Advanced Operations Management. 11(4): 257-274.
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Article